All Administration Assistants will demonstrate the following Knowledge, Skills and Behaviours:

• Communicate with stakeholders, such as internal teams and external organisations, using appropriate methods and professional language. This may include letters, phone, face-to-face, e-mail, video call, online chat functions or digital platforms.
•  Support internal or external events or meetings, in person or on line, following organisational policies and procedures.
• Access and store information securely in line with organisational requirements for future use and recovery. For example physical and or digital filing systems.
• Use software packages to collate, input and extract data and information in line with organisational requirements. For example updating office databases, stakeholder records or notes, finance records, CRM systems or sending mailshots.
• Format and input data in line with organisational requirements. For example, redacting information, stakeholder details, expenses, travel and routine reports. Report or escalate errors, breaches or concerns to supervisor or line manager.
• Provide support to team members to help ensure that activities are carried out within agreed timescales, budgets and quality expectations. For example ordering and reporting on office resources or sourcing information. Inform line manager or supervisor on any changes, anomalies or concerns.
• Identify, collate and handle data and information from different sources such as business, stakeholder records and delivery notes. Share securely, confidentially and in line with organisational expectations and requirements.
• Be aware of the organisation’s priorities and activities, and how the role supports these. For example undertaking routine tasks such as presenting information and producing documents.
•  Identify issues and escalate problems to others when beyond remit.
• Plan and review workload with supervisor to ensure best use of time to complete allocated tasks to deadlines.
• Keep up to date with sector developments to enhance skills and follow a continuous professional development plan.

We must ensure that an apprentice spends the required minimum of contracted working hours developing the skills, knowledge and behaviours illustrated on the Standard. This is achieved via a flexible approach and also by using learning that occurs as part of the job role within the workplace:

• Regular meetings with dedicated Trainer
• Reviews every 8-10 weeks with Trainer and line manager/mentor
• Online knowledge workshops & occasional workshops at EKC Canterbury College

End-Point Assessment is the final test for apprentices during their apprenticeship. It is designed to be an objective and impartial assessment of an apprentice’s knowledge, skills and behaviours.  At the end of an apprenticeship, the apprentice will go through a ‘gateway’ process where they are signed-off by their employer as ready for a final assessment of their knowledge and practical capabilities. The assessment will be conducted and graded by an End Point Assessment Organisation.

The entry requirement for this apprenticeship will be decided by each employer.

Learners will hold a GCSE Grade 4/C or Level 2 Functional Skills in Maths and English. Maths and English are a vital part of your apprenticeship and can really support your progression on your chosen course.

If you do not already hold these levels of Maths and English, we have a friendly and experienced team of lecturers; who can support you throughout and will arrange exams once you are ready. We deliver Functional Skills in a variety of ways; including classroom based and online study.

On completion, apprentices can progress onto a Level 3 Business Administrator apprenticeship to further develop their skills in this area.