Motor vehicle service and maintenance technicians will work on developing the skills to:

• Contribute to the maintenance of a safe and efficient workshop.
• Demonstrate due regard for own safety and that of others in the workshop and minimise risk of injury and vehicle damage.
• Carry out fundamental tasks associated with removal and replacement procedures on a vehicle;
• Obtain diagnostic and repair information
• Interpret diagnostic information and use electrical wiring diagrams to determine system serviceability.
• Use a range of diagnostic equipment.
• Follow recognised diagnostic procedures, logical diagnostic sequence and apply advanced diagnostic principles and problem-solving techniques to establish faults.
• Report faults using company procedures and recommend suitable further actions.
• Follow recognised repair procedures to complete a wide range of repairs including those which involve complex procedures, or in depth knowledge.
• Test the function of repaired and fitted components.
• Adhere to business processes and complete documentation following workplace procedures.
• Use ICT to create emails, word-process documents and carry out web based searches.
• Complete a range of services and inspect and prepare a vehicle to the required quality standard for handover to the customer.

• How vehicle service and repair is impacted by legislative, regulatory and ethical requirements, including health and safety law and environmental procedures;
• The structure of the industry and how the business works from an operational perspective, business targets, the systems and processes that make up the efficient running of a business;
• How to develop positive working relationships and communicate effectively and how to carry out self-evaluation and improve own performance;
• The procedures for the maintenance of tools and the workshop;
• Routine servicing and inspection procedures;
• Steering and suspension geometries; electrical circuit requirements and calculations;
• Construction and operation of vehicle components and systems;
• Common fault types, causes and effects of different types of faults;
• The implications and legal requirements of fitting accessories and carrying out vehicle modifications;
• How to diagnose faults using suitable fault finding strategies;
• Construction and operation of advanced electrical, braking and suspension systems, engine and transmission systems and engine and gear calculations;
• Vehicle emissions and legal requirements;
• Alternative fuels and hybrid and electric systems.

• Take responsibility when required and be honest and accountable when things don’t go as planned
• Operate as an effective team member
• Behave in accordance with the values of the company and treat colleagues and customers with respect and courtesy.
• Build effective relationships with colleagues and customers
• Gain trust and pay attention to colleagues and customers concerns and needs
• Communicate effectively on a range of topics and with all sorts of different people
• Deliver excellent results and achieve challenging goals.
• Contribute to problem solving discussions and enjoy finding solutions to own and other people’s problems.
• Suggest ways to make the business more efficient and contribute to its commercial growth.
• Constantly learn in order to improve own performance and that of the business
• Share knowledge and skills.
• Demonstrate a passion for engineering.

• Spend 36 months on the programme.
• Complete a minimum amount of off-the-job training.
• Complete an F-Gas qualification.
• Complete a Logbook and provide workplace evidence, used to inform the Professional Discussion.
• Level 2 in English and Maths.

We must ensure that an apprentice spends the required minimum of contracted working hours developing the skills, knowledge and behaviours illustrated on the Standard. This is achieved via a flexible approach and also by using learning that occurs as part of the job role within the workplace:

• Regular visits at workplace (Every 8 to 10 weeks)
• Reviews in the workplace with Mentor
• 1 day per week at college

End-Point Assessment is the final test for apprentices during their apprenticeship. It is designed to be an objective and impartial assessment of an apprentice’s knowledge, skills and behaviours developed during the course of their apprenticeship programme. At the end of an apprenticeship, the apprentice will go through a ‘gateway’ process where they are signed-off by their employer as ready for a final assessment of their knowledge and practical capabilities. The assessment will be conducted and graded by an independent End Point Assessment Organisation.

End Point Assessment Methods:

• Online Knowledge Test
• Skills Test
• Professional Discussion

Learners may have experience in a similar course/job role and will hold a GCSE Grade 4/3 or Level 2 Functional Skills in Maths and English. Maths and English are a vital part of your apprenticeship and can really support your progression on your chosen course.

If you do not already hold these levels of Maths and English, we have a friendly and experienced team of lecturers; who can support you throughout and will arrange exams once you are ready. We deliver Functional Skills in a variety of ways; including classroom based and online study.]

Typically an apprentice might be expected to already have the following qualities:

• An interest in the way vehicles operate.
• Able to demonstrate general analytical and mechanical skills.
• A capacity for mechanical reasoning and the potential to research, analyse and solve problems.
• Well organised, methodical and good attention to detail.
• Good spatial awareness.
• Able to work in a team and to communicate well both orally and in writing.
• Cares about delivering excellent service – both internally and externally to colleagues and customers.

Motor vehicle service and maintenance technicians may want to progress to higher level or alternatively carry on with full time employment.